At AUREX, we aim to deliver premium quality streetwear that meets your expectations. If you are not completely satisfied with your purchase, we offer a simple return and refund process.
Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in original condition with tags intact.
- Returns are only applicable for:
- Wrong product delivered
- Damaged product received
- Size issues (only if exchange is available)
Non-Returnable Items
- Products that have been used, washed, or damaged after delivery.
- Items purchased during clearance or sale (if applicable).
- Customized or special edition products.
Return Process
- To initiate a return, contact us at support@aurexstylez.in within 7 days of receiving your order.
- Share your Order ID and clear photos of the product (if damaged or incorrect).
- Our team will review your request within 24–48 hours.
- Once approved, we will arrange pickup or guide you through the return process.
Refund Policy
- Refunds are processed only after the returned product passes quality inspection.
- Refunds will be issued to the original payment method.
- It may take 5–7 business days for the refund to reflect in your account.
Exchange Policy
- Exchanges are allowed for size issues, subject to stock availability.
- Only one exchange per order is allowed.
Shipping Charges
- Shipping charges are non-refundable, unless the product received was damaged or incorrect.
- Return shipping charges may apply in case of size exchange.
Contact Information
For any return or refund queries, contact us at:
AUREX reserves the right to refuse returns that do not meet the above conditions.